Good deals on shirts. But dont look down. Carpet it horrible.
Oakley glasses cheaper than sunglass hut around thebcorner5.. but then again sunglass hut prices weren't cheap. They have the new models in Stock
A must stop at the Birch Run outlets. Can't beat the brand for eye wear.
I wish I could give this place negative stars. I came to this store to return a pair of custom sunglasses I had bought at the airport in Chicago. Initially they wouldn't let me return them because I didn't have the boxes that the custom pieces of the frame came in. The problem was that I had never received these boxes at the airport due to their policies. After much arguing with the rude manager, she decided to give me a refund but then goes on to charge me for the microfiber bag. They told me my bag didn't match the one on the receipt. I understand inventory from working at a retail store but all those bags are the same price and in the name of good customer service, most places would process the full return regardless. Nevertheless the manager continued to argue that she would charge me for the bag due to this discrepancy. Both the manager(Jeff) and the salesperson continued to tell me that I was lying about the bag and claimed that they were doing me a favor by returning the glasses in the first place. This is by far one of the worst experiences I've had with a retailer, and if this is what Oakley stands for, then I won't ever be buying from this brand again.
Poor customer service. The manager (Jeff) was ill informed. When faced with a warranty issue, he mistakenly (or not) told us that there was only a 1 year warranty. I decided to take it up with the company and behold...they actually have a 2 year warranty-they replaced the glasses at no charge. Don't go to this outlet...go directly to the on-line store!
Oakley Vault is a US Shoe Store based in Birch Run, Michigan. Oakley Vault is located at 12200 S Beyer Rd E-040, Birch Run, MI 48415, USA.
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